RouteClub

Delete your RouteClub account

You can delete your RouteClub account yourself in the app, or ask us to do it by email.

In the app

  1. Open RouteClub and sign in.
  2. Go to Profile, then Personal details.
  3. At the bottom of the page, tap Delete account.
  4. Confirm twice. You are signed out straight away and the account cannot be used again.

If you have a trip coming up that riders have booked, or a booking of your own that has not happened yet, cancel it in My trips first. The app tells you which one.

By email

If you cannot sign in, email support@routetechnologies.co.za with the subject "Delete my RouteClub account". Send it from the email address on your account, or include the phone number you signed up with, so we can confirm the account is yours before we delete it.

What is deleted

  • Your name, phone number, email address and profile photo.
  • The link to your Google account, if you signed in with Google.
  • Your identity verification records.
  • Your emergency contacts, waiting list requests and saved drivers.
  • Notifications to all your devices stop. You are signed out everywhere and your password stops working.

What is kept, and for how long

  • Records of completed trips and of fees paid, which South African law requires us to keep. They are no longer linked to your name, and are deleted when that requirement ends.
  • Reviews you left for other people stay with the person you left them for, shown as coming from a deleted account.

Your phone number becomes free to register with again. More detail is in the privacy policy.